We will require you to send us photos of the damaged items within 48 hours of you letting us know about the damaged item so we can claim the damages back from our couriers. We cannot be held responsible after this time. If an item you receive is damaged please contact us within 24 hours of receipt. This is to cover the postage cost incurred for sending out the item/s. Parcels that have been undelivered due to rejection of delivery, missed, failed delivery or due to incorrect details being supplied for delivery, the item/s cost will only be refunded. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Any questions regarding delivery costs please email or use the contact us section of our website.Please ensure you are happy with this before placing an order outside of mainland UK. You will be responsible for the return of this parcel. If you refuse to pay these charges you will not be refunded the shipping cost when we receive the parcel back to us. If you are unsure if you will have to pay any customs taxes or duty charges we would recommend contacting your local customs office for more information. Customs taxes and duty - We are not responsible for any customs or duty charges that may occur.If you are ensure of anything please email us and we will be able to advise. Please be aware there are some items (heavier/larger items) we cannot deliver to Ireland, Northern Ireland, Scottish Highlands and Islands and Channel Islands.Please be aware we cannot guarantee parcels will be delivered next day. Express priority delivery is only available for UK mainland orders. Orders placed using our express priority delivery will be sent via a 24 hour service (Royal Mail Tracked 24 or DPD depending on the weight of the parcel). Express priority delivery is available for orders placed by 11am, orders placed after time will be dispatched the next day (excluding bank holidays and weekends).Small parcels will be sent with Royal Mail.We aim to dispatch your delivery within 5-7 working days. FREE DELIVERY ON ALL ORDERS OVER £80 (MAINLAND UK ONLY)Įxpress priority delivery (UK mainland ONLY) - £7.95
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